Health Care Navigation Resources in Alberta

This guide includes information and resources for navigating Alberta’s health care system and handling concerns and complaints.

1. Contact your representatives

The constituency offices of your Member of the Legislative Assembly and your Member of Parliament are equipped to help you navigate health services within their respective jurisdictions. Your correspondence with your provincial and federal government representatives can help identify service gaps and to inform necessary policy changes.

PROVINCIAL

Your MLA’s constituency office can help you locate and navigate provincial government services or programs, information about government policies and legislation, and offer referral services available in your community.

Contact a government ministry, or the Premier. 

Phone: 780-427-3665
Email: [email protected] 

    • Minister of Hospital and Surgical Health Services, Matt Jones:

Phone: 780 644-8417
Email: [email protected]

    • Minister of Assisted Living and Social Services, Jason Nixon:

Phone: 780-643-6210
Email: [email protected] 

    • Minister of Mental Health and Addiction, Rick Wilson:

Phone: 780-427-0165
Email: [email protected]

    • Premier, Danielle Smith:

Phone: 780-427-2251
Email: [email protected]

Contact the appropriate Shadow Minister so that the official opposition is made aware of health care issues and barriers to access:

    • Health Critic, Sarah Hoffman:

Phone: 780-455-7979
Email: [email protected]

    • Seniors, Continuing Care, and Homecare Critic, Lori Sigurdson:

      Phone: 780-414-0719
      Email: [email protected] 

    • Mental Health and Addictions Critic, Janet Eremenko:

      Phone: 403-246-4794
      Email: [email protected]

    • Chair of Future of Health Care, Dr. Luanne Metz:

      Phone: 403-216-5436
      Email: [email protected]

    • Leader of the Official Opposition, Naheed Nenshi:

      Phone: 780-414-0702
      Email: [email protected]

FEDERAL

Your MP’s constituency office can help you navigate federal government services and programs, or assist you in dealing with federal departments and agencies.

If the issue pertains to federal governance of health care, ie. the province not fulfilling its commitments under the Canada Health Act, contact the appropriate federal Minister:

    • Minister of Health, Marjorie Michel:

Phone: 613-957-0200
Email: [email protected]

    • Secretary of State (Seniors), Stephanie McLean:

Phone: 613-996-2625
Email: [email protected]

    • Prime Minister, Mark Carney:

Phone: 613-992-4211
Email: [email protected]

2. Find support

A full list of available government services is available at alberta.ca or by calling 211.

HEALTH CARE

Phone: 780-422-1812
Email: [email protected]
Online feedback form

  • Alberta’s Health Advisory Councils hear public community concerns and advise Alberta Health Services on service delivery. You can request to speak at a Council meeting by completing and submitting a Request for Presentation and Agenda Items form. *Note: Applications are closed, and no dates are currently listed for future meetings*

  • Open Arms Patient Advocacy Society is a not-for-profit Alberta organization run by concerned volunteers with a commitment to assist patients in obtaining information and support when they may have unanswered questions or complaints with respect to their treatment within the health system.

Phone: 1-844-548-2747

MENTAL HEALTH CARE

  • For questions or concerns relating to persons who are or were subject to a community treatment order or involuntarily detained under the Mental Health Act, advocacy and rights advice, contact the Mental Health Patient Advocate.

  • Help is available 24-7 for anyone struggling with mental health challenges:

    • Mental Health Help Line (information and referrals): 1-877-303-2642

    • Alberta Health Link (health advice from registered nurses): 811

SENIORS CARE
DISABILITY

  • The Advocate for Persons with Disabilities office is supported by the Alberta government to help Albertans with disabilities find and get access to the supports and services available to them, and to learn about and bring important issues and concerns to the government with recommendations.

Phone: 780-422-1095
Toll free: 1-800-272-8841
Email: [email protected]

  • Voice of Albertans with Disabilities (VAD) is a non-profit advocating for the rights, needs, and opportunities of Albertans with disabilities, fostering empowerment and inclusion in all aspects of life. They offer assistance and information about navigating government services.

Phone: 780-488-9088
Email: [email protected]

  • Inclusion Alberta is a non-profit federation advocates on behalf of children and adults with developmental disabilities and their families for full inclusion and participation in community life.

Edmonton office phone: 780-451-3055
Calgary office phone: 403-717-0361
Email: [email protected]

HOUSING

  • For Emergency Housing contact Alberta Works: 

Phone: 780-644-5135
Outside of Edmonton: 1-866-644-5135

  • For evictions concerns contact Service Alberta: 

Phone: 780-427-4088. 

  • To find potential affordable housing options that may suit your situation, fill out this Government of Alberta questionnaire

3. Raise Concerns or Lodge a Complaint

Friends of Medicare’s Palliser Chapter’s Plain Language Guide to Addressing Your Health Care Concerns includes resources for complaint processes. Some of the info is specific to Medicine Hat but most is applicable Alberta-wide.

Phone: 1-855-550-2555
Online form

  • Contact the Canada Health Act Division of Health Canada for concerns about infractions to the Canada Health Act:

Phone: 1-800-465-7735 (Service Canada)
Email: [email protected]

Edmonton phone: 780-427-2756
Calgary phone: 403-297-5121
Phone: 1-888-455-2756
Email: [email protected]
Online form 

Something missing or not quite right? Let us know.